Your membership gives you access to either two tele-therapy sessions (Silver Package) or four tele-therapy sessions (Gold Package) per month (30 days).
Once you’ve signed up, you will receive an email granting you access to Hurdle’s client portal, where you will be able to schedule your first appointment.
Yes, there are no contracts. You can cancel your subscription at any time. Please note, there are no refunds for unused sessions. All cancellation requests should be emailed to customer service at email@example.com.
Unused sessions do not roll over to the following month.
If you’ve used your sessions for the month and would like to schedule an additional session, you are able to pay the per-session rate of $129.
No problem! You can cancel your appointment up to 48 hours before your appointment starts to avoid a cancellation fee. We waive the cancellation fee the first time you miss your appointment or cancel within 48 hours of your appointment time. However, you will be charged $20 for the second missed or late-cancelled appointment, and $50 for subsequent missed or late cancelled appointments. If you have any questions about a cancellation fee you incurred, please contact customer service by emailing firstname.lastname@example.org.
Yes, once you’ve signed up you are all set, but you can cancel anytime.
Yes, you can change your plan by emailing email@example.com. Any plan changes will be reflected on the next billing cycle.
Membership payments are charged to your debit or credit card or FSA/HSA on a recurring basis.
As a member, you are automatically charged on a recurring basis, which you select when you sign-up for the plan. You can choose to sign up for a monthly plan or a quarterly plan (every three months).
Memberships cannot be divided between family members. Only the membership subscriber can use the sessions that are included in the membership plan.
Memberships are currently only available for individual therapy use. Couples and family therapy can be scheduled and paid for at their standard per-session rates.
You will receive an emailed copy of the receipt once payment has been processed. If you need additional information, send your request to firstname.lastname@example.org.
To reach customer service and for all other questions, please email us at
email@example.com or call at +1 (724) 250-8855.