ON DEMAND

pay as you go

$129/session

Membership

GOLD

2 sessions per month*

$97.5/session

Membership

PLATINUM

4 sessions per month*

$87.25/session

*Pricing for individual therapy for adults.

Our licensed providers are trained to provide culturally responsive care for a variety of stressors, including:

angry emoji icon
Anger
substance abuse icon
Substance Use
health and illness icon
Health & Illness
families and relations icon
Family & Relationships
trauma icon
Trauma
anxiety icon
Anxiety
jobs and op icon
Jobs & Career
finance and planning icon
Money & Finances
person with a cloud behind them icon
PTSD
depression emoji icon
Depression
sadness and grief icon
Grief & Loss
racism icon
Race & Racism
domestic abuse icon
Domestic Violence
hand more icon
& More

Membership frequently
asked questions

Get answers to all questions you have and boost your knowledge so you can save, invest and spend smarter. See all questions here!
What does my membership include?
down icon

Your membership gives you access to either two tele-therapy sessions (Silver Package) or four tele-therapy sessions (Gold Package) per month (30 days).

I signed up for a Hurdle membership. What’s next?
down icon

Once you’ve signed up, you will receive an email granting you access to Hurdle’s client portal, where you will be able to schedule your first appointment.

Can I cancel anytime?
down icon

Yes, there are no contracts. You can cancel your subscription at any time. Please note, there are no refunds for unused sessions. All cancellation requests should be emailed to customer service at hello@hurdle.health.

If I don’t use my sessions this month, do they roll over to next month?
down icon

Unused sessions do not roll over to the following month.

What if I need an extra therapy session?
down icon

If you’ve used your sessions for the month and would like to schedule an additional session, you are able to pay the per-session rate of $129.

What if I miss my appointment?
down icon

No problem! You can cancel your appointment up to 48 hours before your appointment starts to avoid a cancellation fee. We waive the cancellation fee the first time you miss your appointment or cancel within 48 hours of your appointment time. However, you will be charged $20 for the second missed or late-cancelled appointment, and $50 for subsequent missed or late cancelled appointments. If you have any questions about a cancellation fee you incurred, please contact customer service by emailing hello@hurdle.health. 

Does my plan auto-renew?
down icon

Yes, once you’ve signed up you are all set, but you can cancel anytime.

Can I change my plan?
down icon

Yes, you can change your plan by emailing hello@hurdle.health. Any plan changes will be reflected on the next billing cycle.

How will I pay for my membership?
down icon

Membership payments are charged to your debit or credit card or FSA/HSA on a recurring basis.

How often will my credit card be charged?
down icon

As a member, you are automatically charged on a recurring basis, which you select when you sign-up for the plan. You can choose to sign up for a monthly plan or a quarterly plan (every three months).

Can I use my membership for a family member?
down icon

Memberships cannot be divided between family members. Only the membership subscriber can use the sessions that are included in the membership plan.

Can I use my membership for couples or family therapy?
down icon

Memberships are currently only available for individual therapy use. Couples and family therapy can be scheduled and paid for at their standard per-session rates.

How do I get a receipt that can be used to send to my insurance company?
down icon

You will receive an emailed copy of the receipt once payment has been processed. If you need additional information, send your request to hello@hurdle.health.

To reach customer service and for all other questions, please email us at
hello@hurdle.health or call at +1 (724) 250-8855.

In case you wish to use your insurance plan, we currently accept the following insurance plans and are working to add more:

cigna logo
aetna logo
blue cross blue shield logo
care first logo
medicare logo
optum logo
united healthcare logo
tricare logo
department of healthcare finance logo
Starting therapy is simple. Complete a quick registration form and we’ll match you with a therapist. Login into the member portal to schedule your session, and meet with your therapist from your phone, tablet or computer.
Register for Therapy
right arrow
phone, earbuds, and coffee on a table