It is normal to be unsure or hesitant about trying therapy. In addition to therapy sessions, Hurdle offers a complimentary 15-minute information session so you can speak with a therapist to get questions answered before registering to start therapy.

Hurdle understands that people from diverse racial, ethnic, and cultural backgrounds are having a unique experience in this country. Our therapists are highly trained and dedicated to providing counseling that allows you to show up as your whole self. If you ever feel that your therapist is not a good match for you, Hurdle makes it simple and easy for you to switch providers. We take your feedback seriously and are
committed to ensuring you have a positive and empowered experience with therapy.

Register at https://www.hurdle.health/partners/oscar and use the code oscar2021. Once you complete your registration, Hurdle will pair you with a therapist best suited to meet your therapeutic needs. We have a multicultural, multi-ethnic platform of therapists who provide culturally responsive care.   

Absolutely! There is an opportunity for you to share your preferences when you register for therapy.

While many of our therapists are Black, we welcome all to apply for employment opportunities to meet the needs of those we serve.

Our sincerest desire is for you to have an experience in which you feel confident that your emotional needs are being met and addressed. If you think that isn’t the case, please contact customer service, and we can work with you to switch providers as needed.

Hurdle provides individual therapy to Oscar members with individual and family plans. Hurdle also offers therapy for minors 11+, couples and families, based on availability.

Therapy sessions are typically 45 minutes long.

No, you will meet with your therapist by video. All Hurdle therapy sessions are held virtually, through our secure portal. You will receive a link to join your session in the reminder email and texts for each of your sessions. In addition, your portal will hold all information for upcoming sessions.

You can also join your session through a web-browser on your smartphone or tablet.

Appointments are typically available within seven (7) days.

During your first session, your therapist will work with you to determine how often you will meet. Most often, our clients meet with their therapists on a weekly basis.

As an Oscar member, you are eligible to receive Hurdle care through your health plan. You are responsible only for your deductible and you may be responsible for co-insurance or co-payment. Contact your Oscar Health Concierge Team at 855-OSCAR-55 to learn more about your specific plan details.

No problem! You can cancel your appointment up to 24 hours before your appointment to avoid a cancellation fee. If your appointment is not cancelled within that time frame, you will be charged a $20 late cancellation or no-show fee.

No, Hurdle therapists do not prescribe medications. Participants are encouraged to speak with their primary doctor or seek a referral through Oscar to meet with a psychiatrist or other professional to assist.