Hurdle is a mental health tech startup for invisible barriers.
We are Hurdle.
Hurdle offers the only culturally intentional telemental health care designed for people of color and other minority groups. Hurdle empowers organizations to provide their employees/members with culturally informed mental health services, including digitally accessible self-mastery tools, wellness workshops, and teletherapy. In this way, we support diverse populations who are underserved by traditional resources. We exist to ensure that individuals can show up whole, operate with joy, and live with power.
We are here to help.
We currently serve clients in Maryland, Virginia and Washington, DC, and plan to offer services in Texas, and California, with additional states on the horizon. All of our services will be provided via teletherapy. At Hurdle, we’ve built a custom training, the Hurdle Way, to help therapists address the unique experiences ethnic minorities are encountering on a daily basis.
The Clinical Director will help create the culture that will lead to the best care for our participants through day-to-day oversight. The Clinical Director will be responsible for hiring and managing quality practitioners, leading them to reach their potential, and overseeing participants’ treatments.
Job Duties & Responsibilities
- First point of contact for therapists on all matters
- Leading the hiring of, onboarding, and training of clinicians
- Assessing the clinical capabilities and relevant work experience of counselors applying to join Hurdle
- Proactively reaching out to networks to source more therapists
- Managing and tracking clinician’s quality of service
- Accountable for auditing qualitative, quantitative, and/or episodic data and providing fair, actionable, and constructive clinical feedback to counselors
- Meeting 1-on-1 as needed with clinicians to discuss cases, content, personnel issues, and provide career development and performance feedback.
- Leading monthly clinical rounds
- Proactively conduct outreach and maintain productive communications (i.e. newsletters) with counselors to get feedback, improve satisfaction, and prevent churn.
- Initiate, own, coordinate, and be accountable for special projects that involve counselors or other third parties as needed
- Manage therapist availability and flag capacity concerns
- Maintain policy manuals, best practices, and FAQs for therapists
- Point person for clinical issues related to risk/legal/limits of Hurdle services
- Support on developing programs and clinical trainings + review and advise on content
Education and Required Qualifications:
- At minimum, a master’s degree in clinical counseling, social work, or psychology
- Trained and licensed as a Mental Health Professional (LCSW, LMFT, LPC)
- 5+ years managing clinical staff
- Possess experience effectively communicating both orally and in written format
- Possesses excellent organizational skills, with a demonstrated ability to prioritize tasks independently, and work collaboratively on group projects
- Ability to develop and maintain policies
- Assists in coordinating internal and external events, including outreach campaigns.
- Experience with electronic medical record maintenance
- Startup experience is a must